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Saturday, December 4 • 9:55am - 10:25am
What No One Learned in Library School: How to Provide Library Services During a Pandemic: Views From Two Department Chairs

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What No One Learned in Library School: How to Provide Library Services During a Pandemic: Views From Two Department Chairs

The COVID-19 pandemic has upended everyone’s lives and recent outbreaks, for example, bird flu (2016-2017) and SARS (2001), were localized and did not spread around the world. What we are all experiencing is unprecedented in our lifetime.

Our presentation will give viewpoints from two academic librarians with many years of experience, one from a public services department and the other from a collection services department. Both dealt with communicating with their staff and administrators, while also managing shifting expectations and fears in a constantly changing environment. You’ll get a view from inside the University of Hawaii at Manoa (UHM) Library, from initially hearing about the coronavirus in China in Dec. 2019, to having our campus shutdown in March 2020 and staff working from home, to the UHM Library being open only to UH people. The last year and a half has been managing on the fly, pivoting when necessary, and a lot of communicating. We’ll share what we’ve learned from the last 18 months and what we foresee as crucial to our library “reopening” in the fall. One key component is having discussions about doing work differently and being empathetic and patient with patrons and fellow staff members so that we can provide library services safely for all involved.

avatar for Jodie Mattos

Jodie Mattos

Hawaiian Collection librarian, University of Hawai'i at Mānoa Library
Jodie Mattos is a librarian in the Hawaiian Collection, University of Hawai'i at Mānoa Library. From July 2019 to June 2021, she served as department chair for the Hawaiian and Pacific Collections. Since 2019, she has managed the off-air project which records television programs... Read More →
avatar for Amy Carlson

Amy Carlson

Head, Serials Department, University of Hawai'i at Mānoa
Amy Carlson has served as the chair of the Serials department at the University of Hawaiʻi at Mānoa since October 2000. In addition, she coordinates the Collection Services Division at the library, which includes the Acquisitions, Cataloging, Preservation, and Serials departments... Read More →

Saturday December 4, 2021 9:55am - 10:25am HST
Track 2